Personalization services (designs/text additions) incur an initial $20 customization fee. Once filament is ordered for your selected color there will be no changes to the color or design, any changes whether it be the color or design wanted after we have designed your case and started printing will incur a separate $25 inconvenience fee. This fee:

• Must be paid before production restarts

• May further delay your order in our production queue

Cancellations after filament purchase will be refunded minus the $20 customization fee and any incurred design costs including the inconvenience fee if it is applicable to your order. Please finalize all design choices before invoice confirmation – mid-production changes significantly delay your order.

Operating Schedule:
No weekend printing (Saturday-Sunday). Production begins when payment is successfully made.

Shipping Days:
• UPS: Monday & Thursday
• USPS: Tuesday only

Shipping Options:
• $12 flat rate (Free on orders $75+)

USPS Advisory:
The United States Postal Service often experience nation-wide delays. Please note delivery timelines cannot be guaranteed

• Delays don’t qualify for automatic refunds (case-by-case evaluation)
• Customers must contact USPS directly for lost packages, delayed tracking, and/or missing “delivered” items

For time-sensitive orders, we recommend UPS shipping.

Order Assurance:
• Unscanned/lost packages investigated
• Refunds issued if carriers fail to resolve

Customer Responsibility and Billing/Account Information: 
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Please be aware that all 3D printed items may display natural variations due to the manufacturing process. These may include visible layer lines, slight texture differences, minor dimensional variances within acceptable tolerances, and color shifts in multi-color prints. Each piece is one of a kind—no two items will be exactly alike, and multi-color prints will feature distinct pattern variations.

These characteristics are normal and not considered defects. All items undergo quality inspection to ensure structural integrity. By completing your purchase, you acknowledge these inherent qualities of 3D printed products. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Satisfaction Guarantee:

Unhappy with your item? We’ll gladly work with you to ensure you are satisfied.

Intellectual Property:

All designs are copyrighted by Positive Bunny unless credited otherwise. Unauthorized reproduction or modification of designs is prohibited. You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.